Crowne Plaza San Francisco Airport, an IHG Hotel

My friends and I were in Burlingame for a dance conference. The staff was really nice. They let us check in early (11am!) and check out late. We were able to leave our stuff at the hotel after checking out. I also kept losing my key card and they made me as many as I needed, without judgment, which was really nice. Any ask we had they fulfilled quickly. It was a very nice experience. Shuttle from airport was good. Would recommend.

Breakfast and staff were great although I overheard the staff telling a customer when he wanted to pay for breakfast, that it was included with his room. When I inquired about that, I was told mine was not included with no explanation why it was not.

Extra friendly staff. I dropped my phone case with my ID and bank cards inside by the elevator. It was retrieved soon after I departed. I called and was told they has found it. When I arrived back, I was greeted as soon as I entered the lobby by a staff member who handed me my phone. She was relieved that it was in the right hands. Everything was still inside the case. THANK GOODNESS!! I appreciate the concern and friendliness! Also, the restaurant staff was very friendly and attentive.

Overall good. I want to stay in this hotel again. The hotel staff is friendly, and breakfast is not buffet style. free wifi & a free airport shuttle are available.

Close to my event location, comfortable, easy access in and out, no parking fees