Crowne Plaza San Francisco Airport, an IHG Hotel

Property was clean and the staff was pretty welcoming considering we arrived so late in the evening. The room was very clean and comfortable. The accommodations were great too. And the views were pretty neat, even just of the freeway.

Breakfast and staff were great although I overheard the staff telling a customer when he wanted to pay for breakfast, that it was included with his room. When I inquired about that, I was told mine was not included with no explanation why it was not.

Extra friendly staff. I dropped my phone case with my ID and bank cards inside by the elevator. It was retrieved soon after I departed. I called and was told they has found it. When I arrived back, I was greeted as soon as I entered the lobby by a staff member who handed me my phone. She was relieved that it was in the right hands. Everything was still inside the case. THANK GOODNESS!! I appreciate the concern and friendliness! Also, the restaurant staff was very friendly and attentive.

Overall good. I want to stay in this hotel again. The hotel staff is friendly, and breakfast is not buffet style. free wifi & a free airport shuttle are available.

By bay. Nice restaurant but seemed short handed and was not always open Friendly and helpful shuttle service